AQ99 Terms and Conditions — Know Your Rights

By accessing aq99.asia, creating an account, or placing any bet on the aq99 platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a legally binding agreement between you and aq99. If you do not agree with any part of these terms, you must not use the aq99 platform.

These terms apply to all services offered on aq99, including but not limited to casino games, slots, live games, sports betting, and any promotional offers. Using aq99 on a mobile device, through the aq99 app, or through a desktop browser all constitute acceptance of these terms.

To register and play on aq99, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing aq99 from a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor, or immediate family member of an aq99 employee.
• You must not have been previously excluded or banned from aq99 or any affiliated platform.
• You must be acting on your own behalf and not as an agent for any third party.

aq99 reserves the right to request proof of age and identity at any point. If you cannot provide satisfactory documentation, aq99 may suspend or permanently close your account. Any funds in a closed account belonging to a minor will be returned to the originating bKash number after deducting any bonuses received.

Each person may hold only one active account on aq99. Creating multiple accounts — whether under the same name, the same bKash number, the same device, or the same IP address — is strictly prohibited. aq99 uses automated systems to detect duplicate accounts. Where duplicates are found, all accounts will be closed and any bonus funds forfeited.

When registering on aq99, you must provide accurate and complete information including your full name, date of birth, email address, and bKash mobile number. This information must match the identity documents you hold. You are responsible for keeping your registration details up to date. If your bKash number changes, you must update your aq99 account immediately by contacting support.

You are solely responsible for maintaining the confidentiality of your aq99 username and password. All activity that occurs under your account is your responsibility. aq99 will not be liable for any loss resulting from unauthorised use of your account where you have failed to keep your credentials secure.

aq99 processes all deposits and withdrawals exclusively through bKash. The bKash account used for transactions must be registered in your own name and must match the name on your aq99 account. Payments from or to third-party bKash accounts are not permitted and will be returned.

Deposits are credited to your aq99 wallet within seconds of a successful bKash transaction. If a deposit does not appear in your wallet within five minutes, contact aq99 support with your bKash transaction reference number.

Withdrawal requests are processed within five minutes for standard amounts during normal operating hours. Larger withdrawals may require additional verification and can take up to 24 hours. aq99 reserves the right to request identity verification before processing any withdrawal. The minimum withdrawal amount is stated on the aq99 cashier page and is subject to change.

• Withdrawals are sent only to the bKash number registered on your aq99 account.
• You must have met any applicable wagering requirements before withdrawing bonus-derived funds.
• aq99 does not charge withdrawal fees, but bKash may apply its standard transaction charges.
• Withdrawals may be delayed or held pending verification if aq99 detects unusual account activity.

aq99 offers a range of bonuses and promotions including welcome bonuses, reload bonuses, free spins, and tournament prizes. All bonuses are subject to the specific terms stated at the time of the offer, as well as the general bonus rules set out here.

Bonus funds are credited to a separate bonus wallet on aq99. You must complete the stated wagering requirement before any bonus-derived winnings can be transferred to your main wallet and withdrawn. Wagering requirements are calculated on the bonus amount unless otherwise stated. The wagering requirement and eligible games for each bonus are displayed on the aq99 promotions page.

• Only one welcome bonus is available per player, per household, and per bKash number.
• Bonuses cannot be transferred between accounts or exchanged for cash directly.
• aq99 reserves the right to withdraw a bonus offer at any time before it has been claimed.
• If aq99 determines that a bonus has been claimed through fraudulent means, the bonus and any associated winnings will be forfeited.
• Free spins winnings are subject to the wagering requirement stated in the specific promotion terms.

All games on aq99 — including Keno Bonus Number, Roulette, 1001 Nights, Tower, Charge Buffalo, Blocky Block, and Slots — operate using a certified random number generator (RNG). Game outcomes are determined independently and cannot be influenced by aq99 or any player. Published RTP (return to player) rates are accurate and based on long-term statistical averages.

In the event of a technical fault during a game round, the round will be voided and any stake returned to your aq99 wallet. aq99 is not liable for losses resulting from interrupted internet connections on the player's side. If a game result is disputed, aq99's server logs are the definitive record of what occurred.

Players must not use any software, script, bot, or automated system to interact with aq99 games. Any attempt to manipulate game outcomes, exploit software bugs, or use prohibited tools will result in immediate account suspension and forfeiture of all funds.

The following actions are strictly prohibited on aq99 and will result in account suspension or permanent closure:

• Registering more than one account on aq99.
• Providing false, misleading, or incomplete registration information.
• Using a bKash account that does not belong to you for deposits or withdrawals.
• Colluding with other players to gain an unfair advantage in any game.
• Using automated software, bots, or scripts to play games or interact with the aq99 platform.
• Attempting to exploit technical errors, glitches, or vulnerabilities in aq99 software.
• Engaging in any form of money laundering or using aq99 for any illegal financial activity.
• Harassing, threatening, or abusing aq99 staff or other players through any communication channel.
• Attempting to access another player's aq99 account without authorisation.

aq99 reserves the right to suspend or permanently close any account at its discretion, with or without prior notice, if it believes a breach of these terms has occurred. Where an account is closed due to a breach, any bonus funds and bonus-derived winnings will be forfeited. Real money deposits that are not subject to a bonus dispute will be returned to the originating bKash number.

You may close your own aq99 account at any time by contacting support. Before closing, any pending withdrawals will be processed and sent to your registered bKash number. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.

aq99 is committed to promoting responsible gaming among all players in Bangladesh. We provide a full suite of tools to help you stay in control of your gaming activity. These tools are available directly from your aq99 account settings and take effect immediately when activated.

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your aq99 account.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing.
• Self-Exclusion: Permanently exclude yourself from aq99 for a minimum of six months.

If you believe your gambling is causing harm to yourself or others, please use these tools or contact aq99 support immediately. For more information, visit the Responsible Gaming page.

aq99 collects and processes personal data in accordance with its Privacy Policy. By registering on aq99, you consent to the collection and use of your data as described in that policy. aq99 does not sell your personal data to third parties. Your bKash credentials are never stored on aq99 servers.

For full details on how aq99 handles your data, please read the Privacy Policy.

aq99 provides its platform on an "as is" basis. While we work hard to ensure the platform is available and functioning at all times, we cannot guarantee uninterrupted access. aq99 is not liable for losses resulting from platform downtime, internet connectivity issues on the player's side, or events outside our reasonable control.

aq99's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim. aq99 is not liable for any indirect, consequential, or special losses.

aq99 may update these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. Continued use of aq99 after changes are published constitutes acceptance of the updated terms.

For significant changes, aq99 will notify registered players via email or an in-platform notification. We recommend checking this page periodically to stay informed of any updates.

If you have any questions about these Terms and Conditions, or about your aq99 account, our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly from your aq99 account dashboard.
• FAQ: Visit the FAQ page for answers to common questions.