AQ99 Frequently Asked Questions

Creating an AQ99 account takes under two minutes. Go to aq99.asia/register, enter your mobile number and a password, then verify your number with the OTP sent to your phone. Once verified, your account is active and ready to use. You don't need to submit any documents to get started — just your mobile number.

On the login page, tap "Forgot Password" and enter the mobile number linked to your account. You'll receive an OTP — enter it, then set a new password. The whole process takes about 60 seconds. If you no longer have access to the mobile number on your account, contact AQ99 support via email at [email protected].

No. AQ99 allows one account per person and one account per mobile number. Creating multiple accounts is a violation of the AQ99 terms and conditions and may result in all accounts being suspended and balances forfeited. If you've accidentally created a duplicate account, contact support immediately to resolve it.

Log in to your AQ99 account and go to Account Settings. From there you can update your display name and email address. To change the mobile number linked to your account, you'll need to contact AQ99 support — this requires identity verification to protect your account security.

You must be at least 18 years old to register and play on AQ99. This is a strict requirement and applies to all players regardless of location. AQ99 takes responsible gaming seriously — if you know someone underage who is attempting to access the platform, please contact support immediately. See our Responsible Gaming page for more information.

Log in to your AQ99 account, tap the Deposit button, and select bKash as your payment method. Enter the amount you want to deposit, then confirm the payment using your bKash PIN. The funds will appear in your AQ99 wallet within seconds — no waiting, no manual processing. It's the same bKash flow you already use for other payments, just connected directly to your AQ99 balance.

The minimum deposit on AQ99 via bKash is kept low so that players of all budgets can participate. Check the deposit page in your account for the current minimum — it's displayed clearly before you confirm any transaction. AQ99 does not charge any deposit fees on top of the amount you send.

First, check your bKash transaction history to confirm the payment was sent successfully. If bKash shows the payment as completed but your AQ99 balance hasn't updated after 5 minutes, take a screenshot of the bKash transaction confirmation and contact AQ99 support at [email protected]. Include your AQ99 username, the transaction ID from bKash, the amount, and the time of the transaction. Support will resolve it quickly.

AQ99 does not charge any platform fees for deposits. The amount you send via bKash is the amount that arrives in your AQ99 wallet. Standard bKash transaction charges may apply on the bKash side depending on your bKash account type — check your bKash app for their current fee schedule.

Yes. AQ99 accepts bKash deposits 24 hours a day, 7 days a week, including public holidays. There are no cut-off times and no maintenance windows that block deposits during peak hours. Whenever you want to top up and play, the deposit system is available.

Log in to your AQ99 account, go to Withdraw, enter the amount you want to cash out, and confirm. AQ99 sends the funds directly to the bKash number linked to your account. The process is automated — there's no manual review for standard withdrawal amounts, so the money typically arrives in your bKash wallet within 5 minutes.

Standard AQ99 withdrawals via bKash are processed within 5 minutes, around the clock. There are no business-hours restrictions. If your withdrawal is still showing as pending after 15 minutes, contact support with your withdrawal reference number and they'll investigate immediately.

AQ99 has both minimum and maximum withdrawal limits, which are displayed on the withdrawal page in your account. The limits are set to accommodate the majority of players while maintaining security. If you need to withdraw an amount above the standard daily limit, contact support in advance to arrange it.

Withdrawals can occasionally be delayed if there's an active bonus on your account with unmet wagering requirements, if the withdrawal amount exceeds the standard daily limit, or if there's a temporary issue with the bKash payment network. Check your account for any active bonus terms first. If everything looks clear and the withdrawal is still pending after 15 minutes, contact support at [email protected].

AQ99 does not charge withdrawal fees for standard bKash transfers. The amount you request is the amount sent to your bKash wallet. As with deposits, standard bKash network charges may apply on the bKash side — check your bKash app for their current fee structure.

AQ99 offers a welcome bonus on your first deposit. The bonus is credited automatically to your account after your first successful bKash deposit — you don't need to enter a promo code. The current welcome bonus amount and terms are displayed on the promotions page after you register. Bonus terms are updated periodically, so check the promotions section for the latest offer.

Wagering requirements mean you need to play through your bonus amount a certain number of times before you can withdraw the bonus funds as cash. For example, if you receive a 500 BDT bonus with a 10x wagering requirement, you need to place 5,000 BDT worth of bets using the bonus before it converts to withdrawable cash. The specific wagering requirement for each AQ99 bonus is listed in the bonus terms — always read them before claiming.

Yes. AQ99 runs a range of promotions beyond the welcome bonus — including free spins on selected slot games, reload bonuses on subsequent deposits, and cashback offers that return a percentage of losses over a set period. These promotions rotate regularly. Log in to your AQ99 account and check the promotions section to see what's currently available for your account.

Most AQ99 bonuses are credited automatically within a few minutes of the qualifying action (such as making a deposit). If your bonus hasn't appeared after 10 minutes, first check that you met all the qualifying conditions — minimum deposit amount, eligible payment method, and any other requirements listed in the bonus terms. If everything checks out and the bonus is still missing, contact support at [email protected] with your account details and the name of the promotion.

AQ99 offers seven main game categories: Keno Bonus Number, Roulette, 1001 Nights, Tower, Charge Buffalo, Blocky Block, and a full Slots collection with 100+ titles. New games are added regularly and appear in the game lobby automatically.

In Keno Bonus Number, you select a set of numbers from a grid. The game then draws a random selection of numbers, and you win based on how many of your picks match the draw. The "bonus number" is an extra number drawn at the end — if it matches one of your selections, your payout is multiplied. Rounds complete in under 30 seconds, making it one of the fastest games on AQ99.

In Tower, you start at the bottom of a tower and choose a path upward through a series of levels. Each level you climb increases your multiplier. However, each level also contains hidden traps — selecting a trap ends the round and you lose your stake. You can cash out at any point to lock in your current multiplier. The higher you climb, the bigger the reward — but the risk increases with every level.

All AQ99 games use certified random number generators (RNGs) to determine outcomes. This means every result is genuinely random and completely independent of previous rounds. The RNG systems used by AQ99 are the same technology used by regulated online gaming platforms worldwide. No outcome can be predicted, manipulated, or influenced by the platform or by other players.

Some AQ99 games offer a demo or practice mode that lets you try the game without risking real money. Check the individual game page to see if a demo mode is available. Demo mode is a great way to understand how a game works before you start playing with your actual balance — especially useful for newer games like Blocky Block or 1001 Nights.

Visit the AQ99 app page on your mobile browser and follow the download instructions for your device. The app is available for both Android and iOS. The file size is under 30MB and installation takes under two minutes. Once installed, log in with your existing AQ99 account credentials — no new registration needed.

The AQ99 app runs on Android 6.0 and above. Most Android phones sold in Bangladesh in the last five years will meet this requirement. If you're unsure of your Android version, go to Settings → About Phone → Software Information. For iOS, the AQ99 app requires iOS 12.0 or later.

Both give you access to all AQ99 games and features, but the app has some advantages: faster load times, smoother game performance, push notifications for bonuses and promotions, and native bKash integration that makes deposits slightly quicker. If you play AQ99 regularly, the app is worth downloading. If you prefer not to install anything, the mobile browser version works well on any modern smartphone.

If you're installing the AQ99 app from the APK file (Android), you may need to enable "Install from Unknown Sources" in your phone's security settings. Go to Settings → Security → Unknown Sources and toggle it on. This is a standard Android setting required for apps installed outside the Play Store. After installation, you can turn the setting back off if you prefer. If you still have trouble, contact support at [email protected].

Yes. AQ99 uses SSL encryption on all pages and transactions, which means your data is protected in transit. Your bKash PIN is never stored or visible to AQ99 — the payment is processed directly through the bKash system. AQ99 does not share your personal information with third parties except as required to process payments or comply with legal obligations.

AQ99 provides responsible gaming tools in your account settings. You can set daily, weekly, or monthly deposit limits, activate session time reminders, or request a self-exclusion period if you need a break from gaming. These tools are available to all players at any time. Visit the Responsible Gaming page for full details on how to use them.

If you suspect unauthorised access to your AQ99 account, change your password immediately from the account settings page. Then contact AQ99 support at [email protected] with details of the suspicious activity. Support can review your account login history and take steps to secure your account. Never share your AQ99 password or OTP codes with anyone — AQ99 staff will never ask for your password.