AQ99 Privacy Policy — Your Data, Protected

Welcome to the AQ99 Privacy Policy. AQ99 operates the online gaming platform at aq99.asia and is committed to protecting the personal information of every player who registers and plays on our platform. This privacy policy explains in plain language what data aq99 collects from you, how we use it, who we share it with, and what rights you have over your own information.

This policy applies to all services provided by aq99, including the website at aq99.asia, the aq99 mobile app, live chat support, email communications, and any promotional activities. By creating an account on aq99 or continuing to use the platform, you confirm that you have read and understood this privacy policy.

If you have questions about how aq99 handles your data, our support team is available 24/7. We believe you deserve to know exactly what happens to your information — no hidden clauses, no confusing legal language.

aq99 collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically when you interact with aq99.

Information you provide directly:

• Full name and date of birth
• Email address
• Mobile phone number (including your bKash number)
• Identity documents submitted for age or identity verification
• Communication records when you contact aq99 support
• Preferences and settings you configure in your aq99 account

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on aq99.asia and time spent on each page
• Game activity including bets placed, games played, and session duration
• Transaction history including deposit and withdrawal amounts and timestamps
• Login timestamps and session data

The table below summarises the main categories of data aq99 collects and the legal basis for collecting each:

aq99 uses the personal data we collect for the following purposes:

• Account management: To create and maintain your aq99 account, verify your identity, and manage your preferences.
• Payment processing: To process deposits and withdrawals via bKash, verify transaction authenticity, and maintain financial records.
• Platform operation: To deliver the games and services you use on aq99, including Keno Bonus Number, Roulette, Slots, and all other games.
• Customer support: To respond to your queries, resolve disputes, and improve our support service.
• Security and fraud prevention: To detect and prevent fraudulent activity, duplicate accounts, money laundering, and other prohibited conduct.
• Responsible gaming: To monitor gaming patterns and intervene where we identify signs of problem gambling, in line with our responsible gaming obligations.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform improvement: To analyse how players use aq99 and improve the platform experience over time.
• Marketing communications: To send you promotional offers and updates about aq99, where you have opted in to receive these. You can opt out at any time.

All financial transactions on aq99 are processed through bKash. When you make a deposit or request a withdrawal, the transaction is handled directly by the bKash payment gateway. aq99 does not have access to your bKash PIN or full account credentials at any point during this process.

The payment data that aq99 retains is limited to:

• The bKash mobile number associated with your aq99 account (used to verify withdrawal destinations)
• Transaction reference numbers provided by bKash upon completion of each transaction
• Transaction amounts, dates, and types (deposit or withdrawal)
• Transaction status (completed, pending, or failed)

This payment data is retained for a minimum of five years to comply with financial record-keeping obligations. It is stored on encrypted servers and is accessible only to authorised aq99 staff for the purposes of dispute resolution, fraud investigation, and regulatory compliance.

aq99 uses cookies and similar tracking technologies to operate the platform and improve your experience. A cookie is a small text file stored on your device when you visit aq99.asia. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without disabling the platform entirely.
• Performance cookies: Used to collect anonymous data about how players use aq99.asia, such as which pages are visited most often and how long sessions last. This data helps us improve the platform. No personally identifiable information is collected through performance cookies.
• Preference cookies: Used to remember your settings and preferences on aq99, such as your preferred language and display settings.

aq99 does not use third-party advertising cookies or allow advertising networks to place cookies on aq99.asia. You can manage or delete cookies through your browser settings. Deleting essential cookies will require you to log in again on your next visit.

aq99 does not sell your personal data. We share your data only in the following limited circumstances:

• Service providers: We share data with trusted third-party service providers who help us operate aq99, including payment processors (bKash), cloud hosting providers, and customer support software providers. These providers are contractually required to handle your data securely and only for the purposes we specify.
• Legal obligations: We may disclose your data to law enforcement, regulatory authorities, or courts where we are legally required to do so. This includes disclosures required under anti-money laundering regulations.
• Fraud prevention: We may share data with fraud prevention agencies or other gaming platforms where we have reasonable grounds to believe fraudulent activity has occurred.
• Business transfers: In the event that aq99 is acquired by or merged with another company, your data may be transferred to the new entity. You will be notified of any such transfer and your rights will be maintained.

aq99 retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The following retention periods apply:

• Account data (name, email, mobile number): Retained for the duration of your account and for five years after account closure.
• Transaction and payment records: Retained for a minimum of five years after the transaction date to comply with financial regulations.
• Identity verification documents: Retained for five years after account closure or the date of the last transaction, whichever is later.
• Game activity logs: Retained for two years from the date of the activity.
• Support communications: Retained for two years from the date of the last communication.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you personally.

You have the following rights regarding your personal data held by aq99. To exercise any of these rights, contact our support team at [email protected].

• Right of access: You can request a copy of all personal data aq99 holds about you. We will provide this within 30 days of your request.
• Right to rectification: If any of your personal data held by aq99 is inaccurate or incomplete, you can request that we correct it.
• Right to erasure: You can request that aq99 delete your personal data. We will comply where there is no legal obligation requiring us to retain it.
• Right to restrict processing: You can ask aq99 to stop processing your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format so that you can transfer it to another service.
• Right to object: You can object to aq99 processing your data for marketing purposes at any time. You can also object to processing based on legitimate interests.

aq99 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on aq99 or provide any personal information to us.

If aq99 becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on aq99, please contact us at [email protected] so we can investigate and take action promptly.

aq99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure:

• All data transmitted between your device and aq99 servers is encrypted using TLS 1.2 or higher.
• Passwords are stored using strong one-way hashing algorithms. aq99 staff cannot see your password.
• Access to personal data within aq99 is restricted to staff who need it to perform their job functions, and is logged and audited.
• Our servers are hosted in secure data centres with physical access controls, fire suppression, and redundant power systems.
• We conduct regular security assessments and penetration testing to identify and address vulnerabilities.
• Two-factor authentication is available for your aq99 account and is strongly recommended.

aq99 may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect your rights, we will notify you by email or through an in-platform notification before the changes take effect.

We encourage you to review this privacy policy periodically. Continued use of aq99 after changes are published constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this privacy policy or the way aq99 handles your personal data, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 from your aq99 account dashboard.
• FAQ: Visit the FAQ page for answers to common privacy questions.

We aim to respond to all privacy-related enquiries within 48 hours. For data rights requests, we will respond within 30 days as required.